How To Become HIGHLY EFFECTIVE At Converting Online Calls Into New Water Damage Jobs
(And Avoid This Being Another Thing That “Didn’t Work Out” For You)
We had 2 clients. One of them closed $36,000 in new business his first month from the calls he got from us. The other client closed $0. They both got the same number and quality of calls but they got VASTLY different results. Why???
The answer is very simple (yet usually totally ignored by new clients)… it’s how they answered the phone!
If you are like most of our other clients, the majority of your business comes from various “referral sources”… from insurance companies and programs, plumbers and property managers.
And the appeal of our proven online marketing system is it opens up a consistent & highly profitable stream of new jobs you would never get on your own because they are not finding and choosing you online.
However the biggest mistake we see new clients of our marketing system make is, unknowingly, thinking the calls they get from us are just like all the other calls you get from potential customers. If you fall into this trap, there is a high likelihood you will either be disappointed with the end results or you will be leaving on the table TENS of THOUSANDS of dollars in missed business every month.
One of our successful clients, Matt, was an expert at converting online calls into jobs. In his first month he closed $36,000 in business, his second month was over $45,000.
We want you to consistently get those kinds of results as well!!
That’s why we created this mini training with Matt where he passes onto you (and the person or people in your company who answer the phone) his expertise so you can can be HIGHLY successful as well.
What To Do Next?
FIRST, download this pdf report “How To Convert Online Calls Into Customers” that summarizes the key steps to being highly effective with online generated calls.
SECOND, watch this interview where Matt goes into details on each of the critical steps.
THIRD, share this with anybody else in your company who will be answering the phone so they are empowered to be successful. Have they go through the material and implement with the calls you will be getting so you maximize your success.
IMPORTANT: Please trust me, failure to do this means you are accepting, before you even get started, that you will get SUBSTANTIALLY less results. I know you are a HIGH PERFORMER in life and would never knowingly take actions that would set you up to fail. So don’t do so with these calls!
Key Points On How These Calls Can Be Different:
- Somebody looking online has what seems like an “unlimited” number of other options besides you. You have 1 shot when you answer their call to get their business.
- That means you HAVE TO answer the phone live, otherwise they will go to the next company.
- Note: With our phone system we can have your calls forward to multiple numbers or you can update the forwarding number at any time.
- You need to quickly identify their problem and reassure them you can help them so they see you as a solution they can trust. Otherwise they can just move onto the next company.
- The top 3 things they are thinking when they call you are:
- Can this company help me? (Otherwise I’m moving onto the next company.)
- Are they going to charge me to come and asses the problem, or is that free?
- They are terrified they will be taken advantage of because they have this emergency need.
- Will their insurance cover this? And will you be able to work with their insurance?
- Also, you will absolutely get calls where they have “intermediate issues” they need resolved before you can help them. Have other people you trust and partner with to refer them to (Plumber, HVAC, Contractor, Roofer, etc) to help them on “intermediate issues” so they don’t have to “find somebody else” and you get left out.
- Finally, you should expect to get non relevant calls and there is nothing wrong that this happens. These would be calls looking for a different business (you still may be able to help them if they haven’t hired a company yet.) Also Wrong number calls and calls from people who need help for something you don’t offer.
Who Is Water Restoration Marketing?
We’ve been helping emergency related home service businesses consistently and profitably get more customers since 2013.
Our guiding purpose as a company is “Passionately Creating Growth And Freedom For Small Business Owners.”
Both founders, Kevin and Jeff, having grown up in families whose parents ran small businesses, they both know the passion and drive AND the pain and struggle small business owners (and their families) experience.
You got into business was to have more freedom. Freedom to be in control of your future, your financial success, your time, what you do and when you do it and the difference you get to make in the world.
However for most small business owners you have very little or no freedom. Instead you have a lot of stress, long hard days, worry over cash flow and making payroll, missing your family and your kids growing up and the constant struggle of handling the day to day challenges of your business.
We are committed to earning your trust and becoming your partner in having more growth and freedom in your business. With our proven marketing systems, you can count on us to consistently get you more new customers, profitably, every single. That means more cash flow and financial resources and confidence to grow your company, hire more or better employees, expand into new services or locations – whatever growth looks like for you.
And at the same time experience more of the freedom that you got into business to have to begin with.